Find answers to the most frequently asked questions about the iPX Webstore, including registration, orders, delivery, payment, returns, and support.
Showing 10 FAQ items
Please select the case that applies to your complaint and complete the corresponding support form as fully as possible. Have your delivery documents ready so that you can provide the required delivery details.
You will also need your login details. After submitting the request, you will receive an email with a return note. Please use that return note when sending the goods back.
Tracking information will be sent together with your receipt or shipment confirmation once the order has shipped.
You can select products for online ordering in the iPX Webstore.
Why are some 3D cameras not available to order in the iPX Webstore?
Due to the complexity of many 3D camera projects, some models may require direct consultation instead of immediate online ordering. Select the right camera and send an enquiry to the iPX team.
Register for iPX eNews to receive monthly information about product announcements or changes, technical articles, case studies, and events.
Shipping is listed as a flat rate: $50 for the continental United States, excluding Hawaii, Alaska, and other territories, and $75 for Canada. For Canadian orders, the customer is responsible for duties and taxes.
Webstore orders are typically processed within 1–2 business days. If items are in stock, they are shipped by UPS Ground service, which can take 1–7 business days depending on the location in the United States or Canada.
If the items need to come from the head office and are in stock there, the delivery time may increase by an additional 5–7 business days. For preliminary information, contact the iPX sales team.
Orders in the iPX Webstore are intended for B2B customers. Please register before placing your first order. After verification, you will receive your access data and can order in the Webstore.
Your advantages by registering
PayPal
PayPal is an online payment service that allows you to pay safely, simply, and quickly. After initial registration with bank or credit card information, payments can be completed securely. Your banking or credit card information is stored with PayPal and is not transmitted to third parties.
Tax exemption certificate
If you are tax exempt, upload your exemption certificate and wait for confirmation before continuing the Webstore checkout. Otherwise, applicable sales tax may be charged on the order.
Credit Card
When paying online by credit card, supported card types may include American Express, VISA, and MasterCard. You will need to enter the credit card number, expiration date, and security code during checkout.
If you require further information, please contact the iPX sales team or send your questions through the contact form.
Orders in the iPX Webstore are intended for B2B customers. Please create a user account before placing your first order. After receiving your access data and authorization, you can log in and order from the iPX Webstore.
Contact the iPX team for product selection, Webstore orders, shipping, or technical support.